Shipping
Orders placed with Off Hours Tea Co. are routed to our fulfillment partner for packing and shipment. Available shipping methods, charges, and delivery estimates are shown at checkout.
You will receive tracking by email after the carrier accepts the package. Delivery estimates are not guarantees; weather, carrier delays, and high-volume periods may affect timing.
Order issues
If your package arrives damaged, contains the wrong item, or appears to be lost, contact us promptly through our Contact page. Include your order number and clear photos when applicable so we can investigate with the fulfillment partner.
Returns
Return eligibility is governed by the store’s posted Refund Policy. Do not send products back without contacting us first, because the correct return destination may differ from the business mailing address.