Products
Who makes the tea?
Our current tea assortment is made by August Uncommon Tea and sold by Off Hours Tea Co. as an independent retailer.
Are all teas organic?
Organic status and ingredients are shown on each product page. Check the individual listing before purchasing if a certification or ingredient is important to you.
How much caffeine is in each tea?
Caffeine varies by tea and brewing method. Refer to the product description and packaging for the most specific guidance.
Orders
Who ships my order?
Orders are sent to our fulfillment partner after checkout. Tracking is emailed when the carrier accepts the shipment.
When will my order arrive?
Available delivery estimates appear at checkout. Carrier delays and high-volume periods can affect arrival dates.
What if something is wrong?
Contact us promptly through the Contact page with your order number and photos of any damaged or incorrect item. We will review the issue with our fulfillment partner.